Ajay Nainani

Experience
GOOGLE, INC.
Mountain View, CA
Product Manager
04/14 - Present
    Lead Product Manager for Reporting & Intelligence on Google Analytics web & mobile apps, leading a team of more than 40 Eng, UX, and PM
  • Founded a large cross-functional initiative (Google Analytics Assistant), growing team from 0 to over 20, focused on bringing machine intelligence to Google Analytics, launching automated insights and whitelisting natural language search (demo); 1BN automated insights generated with 97% positive feedback rate
  • Led a team of cross-functional area leads to form the Reporting & Intelligence strategy, driving over a dozen simultaneous initiatives
  • Initiated and led a complete material design relaunch of the official Google Analytics mobile app (Android & iOS), leading to 20% Y/Y growth in DAUs, 28% Y/Y increase in user retention rate, 117% Y/Y increase in average session duration, 19% increase in app install rate
  • Initiated several launches driving up the speed of Google Analytics, leading to a 37% reduction in GA page load time, 26% reduction in data sampling rate, >50% reduction in processing & CPU costs
  • Initiated & launched a real-time data validation tool (Google Tag Assistant Recordings), with 50% growth in monthly usage since Jan 2016
  • Initiated & launched a monthly performance summary email to targeted Google Analytics users, resulting in a 37% read rate, 12% CTR into GA, with 97% of feedback positive
  • Launched the Google Analytics Demo account, solving key user acquisition & education problems
BIDDENLY, INC.
San Francisco, CA
Co-Founder / CEO
07/12 - 04/14
    Founded a company (in my spare time) to help landlords and property managers rent their properties
  • Designed product roadmap, business plan, operating metrics, market hypotheses, and testing framework
  • Evaluated market need with successful kickstarter campaign
  • Self-taught necessary skills: agile development, lean startup techniques, marketing techniques, as well as coding languages (Python/Django, HTML5/CSS3, Javascript/Jquery)
  • Grew company to 4 employees, as well as additional interns and contractors
  • Launched first product at biddenly.com
  • Managed overall company operations, strategy, and development cycle
GOOGLE, INC.
Mountain View, CA
User Experience Manager
08/12 - 04/14
    Self-started and spearheaded a cross-divisional global initiative to improve the user experience on Google's main revenue-generating product
  • Gained buy-in from all levels of leadership across Google on specific commitments to improve user experience
  • Conducted research and built a data warehouse supporting product and process changes affecting over a million active paying users
  • Produced reductions of as much as 70% in key reasons for customer contacts
  • Grew project from solo project to a team of more than 10 Google analysts and product managers in cross-functional areas
  • Directly influenced significant UI changes as well as changes to operational process with data-driven insights and presentations to senior leadership
Global Manager; Electronic Payments
08/11 - 07/12
    Directed a global operations team, responsible for $15B of revenue
  • Created "red flag" dashboard and instituted review process, uncovering over 25K errant AdWords customers and saving over $20MM annually
  • Reduced costs by $5MM annually by inventing, piloting, and implementing patent-pending billing algorithm
Regional Manager; Finance Operations
07/10 - 08/10
    Led North America operations for AdWords electronic payments
  • Managed global program to reduce operating capital, achieving over $40MM reduction in one year
  • Spearheaded cross-functional reboot of the financial data warehouse
MCMASTER-CARR SUPPLY COMPANY
Elmhurst, IL
Manager; Sales Operations
09/09 - 06/10
    Managed cross-functional sales and warehouse teams
  • Reduced human error by 30% and staffing by 15% by restructuring the 25 employee department into 3 focused teams
  • Led a cross-functional research group outlining process improvements in 5 operational areas, resulting in 25% fewer order disruptions
  • Sped up high-dollar order processing by 40% while substantially increasing the quality of pricing decisions
Manager; Credit and Collections
12/07 - 08/09
    Managed a team of 3 supervisors and 22 specialists
  • Achieved historically low aging debt (40% below forecast) during one of the worst recessions in company history
  • Conceptualized and implemented new payment delinquency detection system identifying risky accounts months earlier than existing systems
Associate Manager; Warehouse
10/06 - 11/07
    Co-managed 30 employees on a team of 4 associate managers, improving checker productivity by as much as 20%
  • Optimized inventory sampling in storage facilities, reducing annual costs of sampling by $400K nationally
  • Led a 6-person team to conduct 50 interviews on career highpoints and employee satisfaction; published findings on intranet, leading to several changes in employee management
  • Presented at a national McMaster-Carr conference, introducing a new way to handle 5000 storage containers per day
Senior Analyst; Inventory Management
06/06 - 09/06
    Research lead on 3-Month inventory management project
  • Created a mathematical purchasing model that saved over $8MM annually on 500K SKUs by simultaneously reducing inventory costs while maintaining 99% serviceability levels
Analyst; Purchasing
07/05 - 05/06
    Maintained inventory levels of 30K SKUs in all five locations through product orders and returns
  • Designed strategic purchasing algorithms that saved $550K annually by combining purchases to meet supplier incentives
  • Developed comprehensive reports targeting inventory with space concerns, long lead-times, and low shelf-life
NORTHWESTERN UNIVERSITY
Evanston, IL
Teaching Assistant
09/03 - 05/05
    Prepared short lectures, review sessions, and assignments for several advanced mathematics classes
PRO-STOP SPORTS
Rehoboth Beach, DE
Store Manager
Summers 1995-2002
    Spent over 10,000 hours in small business retail environments, handling everything from customer service, checkout, merchandising, purchasing, warehousing, store design & and product placement
  • Gained firsthand insights on how customers & retailers make decisions
  • Worked on the art of "the perfect upsell"
Additional
  • Recipient of Google CFO award for work on financial data systems and a project that created $20MM in value through increased revenue and reduced losses
  • Two-time recipient of Google Innovation Award: once for Economic Billing Thresholds, and once for Project Red Flags
  • Awarded Google collaboration award for the creation of a web application that helped managers calibrate employee ratings
  • Created patent-pending dual physical currency/virtual currency payments model for online marketplaces (like Android Market)
  • Taught Google-specific SQL techniques to 40 managers and analysts in the US, Ireland, and Singapore
  • Designed and taught a very popular class on accessible automation techniques (such as Google Apps Script) to Google employees around the globe; >1000 attendees & 4.7/5 rating
  • Directed re-vamp of McMaster-Carr's Inventory Management models over the course of several years
  • Published 12 papers on McMaster-Carr intranet such as "Do Catalogs Affect Sales?" to "A New Way to Target Risk"
Interests
  • Theatrical: Directed and acted in plays throughout college and high school; Won an acting award and scholarship; Taught theater at San Francisco Boys & Girls Club
  • Avid adventurer: visited 8 countries in last 3 years: Turkey, Colombia, Peru, Italy, Singapore, India, China, and ran with the bulls in Spain
  • Technical: Built web applications using HTML5, CSS3, Python/Django, Google App Engine, SQL variants; frequent user of advanced Excel/Google spreadsheets techinques (including macros); comfortable with many established and new technologies
Education
NORTHWESTERN UNIVERSITY
Master of Arts, Mathematics;
GPA 3.7/4.0
THE UNIVERSITY OF CHICAGO
Bachelor of Arts with Honors, Mathematics;
GPA 3.8/4.0